Terms of Service
Last updated: 26 September 2026
These Terms of Service govern the use of KARDZA.
KARDZA is operated by:
Bratim BV VAT number: BE1000.750.582.
Koensborre 92, Bus 101
1730 Asse
Belgium
Email: support.kardza@gmail.com
Website: https://kardza.vercel.app
By creating an account or using KARDZA, you agree to these Terms.
1. The KARDZA Service
KARDZA provides digital loyalty, customer engagement, reward and related business tools.
Features may include:
- digital loyalty cards;
- loyalty stamps or points;
- customer scanning;
- reward tracking;
- business dashboards;
- customer management;
- automation functionality;
- related tools and analytics.
KARDZA may add, modify or remove features as the service develops.
2. Accounts
Users must provide accurate information when creating a KARDZA account.
You are responsible for:
- keeping your account credentials secure;
- activity performed through your account;
- ensuring authorised persons use your business account appropriately.
You must notify us if you believe your account has been compromised.
3. Business Responsibilities
Businesses using KARDZA are responsible for:
- configuring their loyalty program accurately;
- determining the rewards they offer;
- honouring valid rewards offered to customers;
- providing accurate information to their customers;
- ensuring they have an appropriate legal basis for personal information they collect;
- complying with laws applicable to their business and loyalty program;
- ensuring uploaded logos, names, images and other content do not infringe third-party rights.
KARDZA provides technology used by businesses to operate loyalty programs.
KARDZA is not responsible for a business's decision to offer, refuse or fulfil a particular reward.
4. Customer Data
Businesses may use KARDZA to process information about their customers.
Businesses are responsible for ensuring that their collection and use of customer information complies with applicable law.
KARDZA may process customer information as necessary to provide the service.
5. Acceptable Use
You may not use KARDZA to:
- violate applicable law;
- commit fraud;
- manipulate loyalty or reward systems dishonestly;
- gain unauthorised access to accounts or data;
- interfere with the operation or security of the service;
- attempt to bypass usage or security limits;
- upload malicious software;
- abuse or overload the service;
- use KARDZA in a way that infringes the rights of others.
6. Usage Limits
KARDZA may apply reasonable technical, security and usage limits to protect the service and maintain reliable operation.
Usage allowances may differ depending on the plan or promotional offer applicable to an account.
If an account reaches an applicable usage limit, certain actions may be temporarily limited until the allowance resets or the account is upgraded.
Basic account access may remain available where reasonably possible.
7. Free, Promotional and Paid Access
KARDZA is currently in Beta and free for businesses.
We may introduce paid subscription plans in the future.
We may also change pricing, features, usage allowances or plan structures as the service develops.
Where reasonably required, existing customers will receive notice before a material pricing change takes effect.
A launch or introductory price does not guarantee that the same price will remain available indefinitely unless we expressly state otherwise.
8. Payments
When paid plans are introduced, applicable prices, billing periods and payment terms will be displayed before purchase.
Users will be responsible for providing valid payment information and paying applicable charges.
Additional payment terms may be introduced when paid subscriptions become available.
8a. Referral partners
Some businesses join KARDZA through referral partners. Referral attribution does not increase the subscription price paid by the customer. KARDZA may pay the referring partner commission on qualifying subscription revenue actually received. Free Beta usage generates no commission, including retroactively. Partner participation is governed by the Partner Terms.
9. Suspension and Termination
We may suspend or restrict an account where reasonably necessary because of:
- violation of these Terms;
- fraud or abuse;
- security risks;
- prohibited use;
- attempts to bypass limits;
- legal requirements;
- non-payment once paid subscriptions are introduced.
Users may stop using KARDZA at any time.
Account deletion can currently be requested by contacting:
10. Availability
We aim to provide a reliable service but do not guarantee that KARDZA will always be uninterrupted or error-free.
Availability may be affected by:
- maintenance;
- software errors;
- infrastructure issues;
- third-party services;
- network problems;
- circumstances outside our reasonable control.
We may modify or temporarily suspend parts of the service where reasonably necessary.
11. Third-Party Services
KARDZA relies on third-party infrastructure and service providers.
We are not responsible for interruptions or failures caused entirely by third-party services outside our reasonable control.
12. Intellectual Property
KARDZA, including its software, branding, interface and original content, is owned by or licensed to Bratim BV and is protected by applicable intellectual-property laws. VAT number: BE1000.750.582.
Businesses retain ownership of content they provide, such as:
- logos;
- business names;
- trademarks;
- images;
- loyalty program content.
By uploading content to KARDZA, you grant Bratim BV the limited rights necessary to host, process, reproduce and display that content for the purpose of providing the service. VAT number: BE1000.750.582.
13. Feedback
If you provide suggestions or feedback about KARDZA, we may use that feedback to improve the service without an obligation to compensate you.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Bratim BV is not liable for indirect, incidental or consequential loss resulting from use of KARDZA. VAT number: BE1000.750.582.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Businesses remain responsible for their own:
- loyalty programs;
- rewards;
- customer relationships;
- regulatory obligations;
- business decisions.
15. Privacy
Personal information is handled as described in the KARDZA Privacy Policy and Cookie Policy.
16. Changes to These Terms
We may update these Terms as KARDZA develops.
Where appropriate, material changes may be communicated to users.
The latest version will be published on the KARDZA website.
17. Governing Law
These Terms are governed by the laws of Belgium, subject to any mandatory legal rights that may apply.
18. Contact
Questions about these Terms can be sent to:
Bratim BV
Koensborre 92, Bus 101
1730 Asse
Belgium VAT number: BE1000.750.582.